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18 March 2025 / Opinion

Gamification: The Secret Weapon in Customer Engagement

Jaywing

In an era where customer attention is the ultimate currency, brands are turning to an unexpected ally: the power of play. Gamification, once a buzzword, has evolved into a sophisticated marketing strategy that's reshaping how businesses connect with their audience. 

From sportswear giants to supermarket chains, companies are leveraging gamification to create memorable experiences that keep customers coming back. Adidas, for instance, has transformed its loyalty programme into an engaging journey where customers earn points and climb levels, mirroring the brand's athletic spirit. Asda, on the other hand, has brought a touch of excitement to grocery shopping with personalised missions in its mobile app. 

But gamification isn't confined to the digital realm. Innovative restaurants such as Six By Nico are bringing the concept to life with immersive dining experiences that blend culinary arts with puzzle-solving, proving that gamification can enhance real-world interactions too. 

As we look to the future, sectors such as education and retail are poised to embrace gamification in new and exciting ways. The key to success lies in leveraging data-driven insights to deliver value at the right moment, whether through personalised offers, relevant rewards, or creative challenges. 

At Jaywing, we're at the forefront of this trend, helping brands craft gamification strategies that resonate with their audience and drive long-term loyalty. But how exactly are these strategies implemented, and what results are brands seeing? 

To discover the full potential of gamification in marketing and learn about more innovative examples, read our Media Strategy Director, Danni Smith’s, article on The Drum website.

To uncover how the power of play could revolutionise your customer engagement strategy, contact us today.