Beyond first names: How to customise your customer journeys

24 October 2018 / John McDermott

Digital media has had a profound impact on the way consumers interact and engage with brands. They are no longer satisfied with loosely targeted mass marketing communications and instead they expect products, services, communications and discounts that are tailored to their needs and buying habits.

Through personalising the individual’s experience, you stand out amongst peers, improves the effectiveness of campaigns, boosts Return on Investment, and maximises growth in an increasingly competitive market.

It also allows marketers to report back to the board about the effectiveness of marketing – something that, historically, has been difficult!

In our latest guide, we talk you through:

  • The biggest challenges and how to overcome them
  • Six steps to help you and your customers benefit from personalisation.

>> Click here to download it now.