Customer Servicing & Telemarketing

Today’s consumers have more choice than ever – which means they expect a flawless and integrated service at every turn.

 

So when you outsource your customer management to us, we begin by understanding your customer experience; and once we have a clear picture, we’ll talk about how many seats you need.

 

We’ll take a fully rounded view of your outsourced customer services, aiming to reduce unnecessary inbound service contacts, understanding and prioritising your customers and optimising the blend of inbound channel specialists.

 

Whether it’s highly targeted telemarketing for B2B or B2C, or expert customer servicing, everything we do at our UK contact centre is driven by the pursuit of constant customer experience improvement.  We can help you maximise the commercial benefits this brings – from how we structure our contracts to how we share learning and best practice across our client portfolio. Which is why we work with progressive and growing organisations in partnership and for the long-term, based on shared principles and shared reward.

 

Learn more about our award winning approach to customer management outsourcing and telemarketing.

 

Alternatively you can email [email protected] or call 0333 370 6500